Product License Agreement

Product License Agreement

Please check the following "Warranty Terms" before purchasing.
If you order our products, you are deemed to have accepted this warranty.

1-1 Safety precautions

  • Our company cannot be held responsible for any damage caused by the use of this product.
  • This product consists of the minimum necessary parts and does not have safety measures such as safety covers or safety circuits. Please take your own safety measures when using this product.
  • The person purchasing this product is assumed to have knowledge and skills in mechanical assembly, mechanical work, electricity, and CAD/CAM, and the ability to predict risks related to these. If you cannot predict the danger and it is difficult to use it safely, please refrain from using this product.
  • Please check and understand the manual of each product for other precautions before use.

1-2 Support

  • Technical support will only be provided via email. We do not provide any support over the phone.
  • We do not provide any support by traveling to our company or by having our customers come to our office.
  • We cannot provide support for products purchased or transferred from third parties. (Except when purchased through a trading company due to payment reasons)
  • Anyone who owns our products can order maintenance parts.
  • The instruction manual for this product is not a printed document, but an online manual that can be viewed from our website.
  • We do not provide services or support such as printing or converting manuals into PDFs for customers who use the product in environments where viewing online manuals is not possible. Please be sure to prepare an internet environment.
  • The question "Please tell me how to process this part" is not support, but education. We are unable to answer such questions. Thank you for your understanding.
  • We do not provide support for CNC software as it is manufactured by another company. Only if you purchase the KitMill Series with our controller included, we will provide support for the minimum functionality needed to execute the sample machining data provided by us.
  • CNC software may not operate properly depending on the PC used. We do not replace or provide PCs. Please check the operating environment of the software before preparing your own PC.
  • Regarding CAM software made by other companies, we do not provide support regarding usage or functionality. Please check the manual provided by the manufacturer for details.
  • The only supported language is Japanese. We do not provide any support in other languages.
  • We do not provide any advice or selection of products tailored to the customer's needs.
  • We do not disclose any design data of our products.
  • We do not provide any advice or support regarding modifications.
  • We aim to respond to inquiries within the next business day. Even if your inquiry is urgent, we may not be able to respond on the same day.
  • We will provide support in accordance with these provisions even in cases where the customer is expected to incur losses due to emergencies, etc.

1-3 Warranty period

  • The warranty period is one year from the date of delivery of the product. However, for parts other than the main body, the period is 6 months.
  • If there is a Quantity of parts, please contact us within one month from the date of delivery of the product. If we do not hear from you, we will assume that there is no shortage of Quantity.

1-4 Warranty details

  • For defects within the warranty scope that occur within the warranty period, we will send you a replacement product free of charge. If we are unable to provide a replacement product due to discontinuation of production, etc., we will discuss warranty options up to the purchase price.
  • To exchange with a replacement product, please send the product to us, and we will send you the replacement product after confirming the defect. No replacement items will be provided during this time.
  • Replacement products can only be sent to locations within Japan. We will not send any replacement products outside of Japan.

1-5 Warranty scope

  • This covers cases where a failure or malfunction occurs with this product despite using it in accordance with the instruction manual and precautions for this product.
  • This product is not a finished product, but an "assembly kit" that the customer assembles and adjusts. As the performance of the assembly kit varies depending on the customer's ability to assemble and adjust the product, we cannot guarantee the performance (processing accuracy, surface roughness, etc.).
  • Regardless of the warranty period, the following cases are not covered by the warranty.

(a) If the product is processed, modified, or repaired by someone other than our company.

(b) In the event of failure due to fire, earthquake, flood, or other natural disaster.

(c) If the product malfunctions due to incorrect usage.

(d) In the case of failure or malfunction caused by other equipment.

(e) Defects caused by use outside Japan.

(F) In the case of products sold or transferred to a third party (excluding cases purchased through a trading company for payment reasons).

(g) In the event of wear and tear on bearings, tools, etc.

(H) In the case of slight scratches, dirt, dents, discoloration, etc. that do not make the product unusable.

(k) In the event of a malfunction due to handling that violates the usage instructions and precautions described in the manual.

(J) In the case of a malfunction due to use of the product in a manner other than its intended use.

(S) In case of failure due to forgetting to assemble, missing parts, etc.

(c) In case of failure due to abnormal voltage or unspecified power supply (voltage, frequency).

(S) In case of failure due to improper or insufficient maintenance.

(C) In case of failure due to the use of consumables or parts other than those specified by our company.

(a) If the product is processed, modified, or repaired by someone other than our company.

(b) In the event of failure due to fire, earthquake, flood, or other natural disaster.

(c) If the product malfunctions due to incorrect usage.

(d) In the case of failure or malfunction caused by other equipment.

(e) In the case of products sold or transferred to a third party (excluding cases purchased through a trading company for payment reasons).

(f) In the event of wear and tear on bearings, tools, etc.

(g) In the case of slight scratches, dirt, dents, discoloration, etc. that do not make the product unusable.

(H) In the event of a malfunction due to handling that violates the usage instructions and precautions described in the manual.

(k) In the event of a defect resulting from use of the product in a manner other than its intended use.

(J) In the case of a malfunction due to forgetting to assemble or missing parts.

(Sa) In case of failure due to abnormal voltage or unspecified power supply (voltage, frequency).

(c) In case of failure due to improper or insufficient maintenance.

(S) In the case of failure due to the use of consumables or parts other than those specified by our company.

  • This product is for hobby and educational purposes. Since it does not have the same performance and reliability as industrial machine tools and FA equipment, if it is used for commercial purposes, please use it at your own risk. Additionally, customers are responsible for taking measures against noise, chip disposal, and noise that may cause malfunctions.

1-6 Regarding the retention period of maintenance parts

  • The retention period shall be determined for each model, and will be retained for a minimum of 8 years after sales end.

1-7 Repair

  • We do not perform any on-site repairs, inspections, or collection of products.
  • When requesting repair, please contact us with the symptoms before sending it in.
  • The repair period is approximately 3 days to 1 week. No replacement items will be loaned during this time.
  • Shipping charges for sending the repaired product to and from the product will be borne by the customer. If the defect is within the scope of the warranty, we will cover the cost. However, we cannot cover shipping costs from outside Japan.
  • Repaired products can only be sent to locations within Japan. We do not send repaired products outside of Japan at all.
  • If no defects are found in the product you request for repair, an investigation fee of 3,000 yen will be charged in addition to the round-trip shipping fee.
  • After repair or investigation, the settings may be returned to factory settings before being returned.

1-8 Returns/Exchanges

  • We do not accept returns or exchanges for any product due to the customer's convenience.

1-9 Cancel

  • We cannot accept cancellations after the order is confirmed. Please be sure to double-check the details before confirming your order.

1-10 Regarding damage during shipping

  • If the item is damaged during transportation due to the courier's negligence or our packaging, please contact us. The delivery company will come to collect and investigate the damaged product. For this reason, we ask that you do not throw away the product or its outer packaging, but instead store it in the same condition as when you received it. Please note that if you discard the product or outer box, we may not be able to exchange it with a replacement product.

1-11 Regarding export of products

  • If you use our products outside of Japan, please comply with all relevant laws and regulations at your own risk.
  • If you use this product outside of Japan, please use it at your own risk, carefully considering the power supply voltage Specifications, regulations, standards, and laws of each country.
  • Please note that we may refuse your order at our discretion.

1-12 Confirmation before product shipment

  • If we determine that the customer may be expecting or requesting services or support that we cannot provide, we may ask you to reconfirm the contents of this provision in writing.
  • Due to the above confirmation process, the shipping date may be delayed.

2-1 Safety precautions

  • Our company cannot be held responsible for any damage caused by the use of this product.
  • This product consists of the minimum necessary parts and does not have safety measures such as safety covers or safety circuits. Please take your own safety measures when using this product.
  • The person purchasing this product is assumed to have knowledge and skills related to mechatronics and the ability to predict risks related to them. If you cannot predict the danger and it is difficult to use it safely, please refrain from using this product.
  • Please check and understand the manual of each product for other precautions before use.

2-2 Support

  • Technical support will only be provided via email. We do not provide any support over the phone.
  • We do not provide any support by traveling to our company or by having our customers come to our office.
  • We cannot provide support for products purchased or transferred from third parties. (Except when purchased through a trading company for payment reasons)
  • Anyone who owns our products can order maintenance parts. It is also possible to order through a trading company.
  • The instruction manual for this product is not a printed document.The instruction manual for this product is not a printed document, but is an online manual that can be viewed from our website. For details on how to view the manual, please refer to the "How to access the manual" included with the product.
  • Customers without purchase history cannot view this page. If you have purchased or transferred a used product from someone other than our company, please purchase the manual viewing service sold by us. (Except when purchased through a trading company for payment reasons)
  • The question "Please tell me how to process this part" is not support, but education. We are unable to answer such questions. Thank you for your understanding.
  • We do not provide support regarding the usage or functionality of software manufactured by other companies. Please check the manual provided by the manufacturer for details.
  • The only supported language is Japanese. We do not provide any support in other languages.
  • We do not provide any advice or selection of products tailored to the customer's needs.
  • We do not disclose any design data of our products.
  • We do not provide any advice or support regarding modifications.
  • We aim to respond to inquiries within the next business day. Even if your inquiry is urgent, we may not be able to respond on the same day.
  • We will provide support in accordance with these provisions even in cases where the customer is expected to incur losses due to emergencies, etc.

2-3 Warranty period

  • The warranty period is one year from the date of delivery of the product. However, for parts other than the main body, the period is 6 months.
  • If there is a Quantity of parts, please contact us within one month from the date of delivery of the product. If we do not hear from you, we will assume that there is no shortage of Quantity.

2-4 Warranty details

  • For defects within the warranty scope that occur within the warranty period, we will send you a replacement product free of charge. If we are unable to provide a replacement product due to discontinuation of production, etc., we will discuss warranty options up to the purchase price.
  • To exchange with a replacement product, please send the product to us, and we will send you the replacement product after confirming the defect. No replacement items will be provided during this time.
  • Replacement products can only be sent to locations within Japan. We will not send any replacement products outside of Japan.

2-5 Warranty scope

  • This covers cases where a failure or malfunction occurs with this product despite using it in accordance with the instruction manual and precautions for this product.
  • Some products are not finished products, but "assembly kits" that the customer assembles and adjusts. In the case of assembly kits, we cannot guarantee the performance (processing accuracy, surface roughness, etc.) because the performance of the product depends on the customer's assembly and adjustment skills.
  • Regardless of the warranty period, the following cases are not covered by the warranty.

(a) If the product is processed, modified, or repaired by someone other than our company.

(b) In the event of failure due to fire, earthquake, flood, or other natural disaster.

(c) If the product malfunctions due to incorrect usage.

(d) In the case of failure or malfunction caused by other equipment.

(e) Defects caused by use outside Japan.

(F) In the case of products sold or transferred to a third party (excluding cases purchased through a trading company for payment reasons).

(g) In the event of wear and tear on bearings, tools, etc.

(H) In the case of slight scratches, dirt, dents, discoloration, etc. that do not make the product unusable.

(k) In the event of a malfunction due to handling that violates the usage instructions and precautions described in the manual.

(J) In the case of a malfunction due to use of the product in a manner other than its intended use.

(S) In case of failure due to forgetting to assemble, missing parts, etc.

(c) In case of failure due to abnormal voltage or unspecified power supply (voltage, frequency).

(S) In case of failure due to improper or insufficient maintenance.

(C) In case of failure due to the use of consumables or parts other than those specified by our company.

(a) If the product is processed, modified, or repaired by someone other than our company.

(b) In the event of failure due to fire, earthquake, flood, or other natural disaster.

(c) If the product malfunctions due to incorrect usage.

(d) In the case of failure or malfunction caused by other equipment.

(e) In the case of products sold or transferred to a third party (excluding cases purchased through a trading company for payment reasons).

(f) In the event of wear and tear on bearings, tools, etc.

(g) In the case of slight scratches, dirt, dents, discoloration, etc. that do not make the product unusable.

(H) In the event of a malfunction due to handling that violates the usage instructions and precautions described in the manual.

(k) In the event of a defect resulting from use of the product in a manner other than its intended use.

(J) In the case of a malfunction due to forgetting to assemble or missing parts.

(Sa) In case of failure due to abnormal voltage or unspecified power supply (voltage, frequency).

(c) In case of failure due to improper or insufficient maintenance.

(S) In the case of failure due to the use of consumables or parts other than those specified by our company.

  • This product is for hobby and educational purposes. Since it does not have the same performance and reliability as industrial machine tools and FA equipment, if it is used for commercial purposes, please use it at your own risk. Additionally, customers are responsible for taking measures against noise, chip disposal, and noise that may cause malfunctions.

2-6 Regarding the retention period of maintenance parts

  • The retention period shall be determined for each model. Please check here for the period.

2-7 Repair

  • We do not perform any on-site repairs, inspections, or collection of products.
  • The repair period is approximately 3 days to 1 week. No replacement items will be loaned during this time.
  • Shipping charges for sending the repaired product to and from the product will be borne by the customer. If the defect is within the scope of the warranty, we will cover the cost. However, we cannot cover shipping costs from outside Japan.
  • Repaired products can only be sent to locations within Japan. We do not send repaired products outside of Japan at all.
  • If no defects are found in the product you request for repair, an investigation fee of 3,000 yen will be charged in addition to the round-trip shipping fee.
  • After repair or investigation, the settings may be returned to factory settings before being returned.

2-8 Returns/Exchanges

  • We do not accept returns or exchanges for any product due to the customer's convenience.

2-9 Cancel

  • We cannot accept cancellations after the order is confirmed. Please be sure to double-check the details before confirming your order.

2-10 Regarding damage during shipping

  • If the item is damaged during transportation due to the courier's negligence or our packaging, please contact us. The delivery company will come to collect and investigate the damaged product. For this reason, we ask that you do not throw away the product or its outer packaging, but instead store it in the same condition as when you received it. Please note that if you discard the product or outer box, we may not be able to exchange it with a replacement product.

2-11 Regarding export of products

  • If you use our products outside of Japan, please comply with all relevant laws and regulations at your own risk.
  • If you use this product outside of Japan, please use it at your own risk, carefully considering the power supply voltage Specifications, regulations, standards, and laws of each country.
  • Please note that we may refuse your order at our discretion.

2-12 Confirmation before product shipment

  • If we determine that the customer may be expecting or requesting services or support that we cannot provide, we may ask you to reconfirm the contents of this provision in writing.
  • Due to the above confirmation process, the shipping date may be delayed.

3-1 Support

  • Technical support will only be provided via email. We do not provide any support over the phone.
  • We do not provide any support by traveling to our company or by having our customers come to our office.
  • Some BRANDNEW PRODUCT products are created and manufactured by other companies rather than by us. For products made by other companies, we may ask you to contact the manufacturer directly.
  • The instruction manual for some products is not a printed document, but an online manual that can be viewed from our website. The online manual cannot be viewed by customers without a purchase history. (Except when purchased through a trading company for payment reasons)
  • The question "Please tell me how to use bearings" is not support, but education. We are unable to answer such questions. Thank you for your understanding.
  • We do not provide support regarding the usage or functionality of software manufactured by other companies. Please check the manual provided by the manufacturer for details.
  • The only supported language is Japanese. We do not provide any support in other languages.
  • We do not provide any advice or selection of products tailored to the customer's needs.
  • We aim to respond to inquiries within the next business day. Even if your inquiry is urgent, we may not be able to respond on the same day.

3-2 Warranty period

  • Depends on each manufacturer's warranty regulations.
  • If there is a shortage of Quantity, please contact us within one week from the date of product arrival. If we do not hear from you, we will assume that there is no shortage of Quantity.

3-3 Warranty details

  • Depends on each manufacturer's warranty regulations.
  • For defects that occur under normal use within the warranty period specified by the manufacturer, we will repair or replace the product free of charge. If we are unable to provide a replacement product due to discontinuation of production, etc., we will discuss warranty options up to the purchase price.
  • To exchange with a replacement product, please send the product to us, and we will send you the replacement product after confirming the defect. No replacement items will be provided during this time.
  • Replacement products can only be sent to locations within Japan. We will not send any replacement products outside of Japan.

3-4 Warranty scope

  • Depends on each manufacturer's warranty regulations.

3-5 Repair

  • We do not conduct on-site repairs, inspections, or collection of products.
  • No replacement items will be loaned during the repair period.
  • Repaired products can only be sent to locations within Japan. We do not send repaired products outside of Japan at all.
  • After repair or investigation, the product settings may be returned to factory settings before being returned.

3-6 Returns/Exchanges

  • We do not accept returns or exchanges for any product due to the customer's convenience.

3-7 Cancel

  • We cannot accept cancellations after the order is confirmed. Please be sure to double-check the details before confirming your order.

3-8 Regarding damage during shipping

  • If the item is damaged during transportation due to the courier's negligence or our packaging, please contact us. The delivery company will come to collect and investigate the damaged product. For this reason, we ask that you do not throw away the product or its outer packaging, but instead store it in the same condition as when you received it. Please note that if you discard the product or outer box, we may not be able to exchange it with a replacement product.

3-9 Regarding export of products

  • If you use our products outside of Japan, please comply with all relevant laws and regulations at your own risk.
  • Our company does not perform any export-related procedures such as issuing non-applicable certificates (parameter sheets).
  • Replacement products can only be sent to locations within Japan. We will not send any replacement products outside of Japan.
  • Please note that we may refuse your order at our discretion.

4-1 Support

  • We do not provide any support for USED PRODUCT.
  • If a customer discovers a problem while using a product and is unsure whether the cause is a malfunction or incorrect usage, we can investigate the problem. However, if the investigation results are normal, there will be an investigation fee of up to 3,000 JPY per item in addition to round-trip shipping costs. Please note that the survey will only be conducted within Japan. We do not conduct any investigation of products used outside of Japan.
  • We do not provide any advice or selection of products tailored to the customer's needs.
  • We aim to respond to inquiries within the next business day. Even if your inquiry is urgent, we may not be able to respond on the same day.

4-2 Warranty period

  • The warranty period is 3 months. The deadline is from the time you receive the product until you contact us.
  • If the Quantity is insufficient, please contact us within 3 months from the date of delivery. If we do not hear from you, we will assume that there is no shortage of Quantity.

4-3 Warranty details

  • For defects that occur during normal use within the warranty period, we will refund up to the purchase price. We will exchange the item for the same item only if we have the same item.
  • Items may be exchanged for the same item only once. If there is a problem with the same item we have exchanged, we will issue a refund.
  • If the product is defective, please ship it to us by cash on delivery.
  • Even within the warranty period, we cannot guarantee repairs.
  • Replacement products can only be sent to locations within Japan. We will not send any replacement products outside of Japan.

4-4 Warranty scope

  • The following cases are not covered by the warranty.

(a) Products sold with a description stating that they are defective or defective.

(a) Products sold with a description that they are not covered by the warranty.

(c) If a similar defect occurs with a new, identical product.

(d) If the product is processed, modified, disassembled, or repaired by someone other than our company.

(e) Malfunctions due to natural disasters, fire, etc.

(f) If the product malfunctions due to incorrect usage.

(g) Malfunctions caused by other equipment.

(h) Defects caused by use outside Japan.

(ke) Minor scratches, dirt, dents, discoloration, etc. that do not make the product unusable.

  • Even if the product is marked as "operation has not been confirmed," it will be covered by the warranty if it does not fall under the above conditions.

4-5 Repair

  • We cannot accept repairs.

4-6 Returns/Exchanges

  • We do not accept returns or exchanges for any product due to the customer's convenience.

4-7 Cancel

  • We cannot accept cancellations after the order is confirmed. Please be sure to double-check the details before confirming your order.

4-8 Regarding damage during shipping

  • If the item is damaged during transportation due to the courier's negligence or our packaging, please contact us. The delivery company will come to collect and investigate the damaged product. For this reason, we ask that you do not throw away the product or its outer packaging, but instead store it in the same condition as when you received it. Please note that if you discard the product or outer box, we may not be able to exchange it with a replacement product.

4-9 Regarding export of products

  • We do not support shipping outside of Japan. When exporting products, it is the exporter's responsibility to comply with all related laws and regulations.
  • If you are using this product outside of Japan, please use it at your own risk, carefully considering the power supply voltage Specifications, regulations, standards, and laws of each country.
  • Our company does not perform any export-related procedures such as issuing non-applicable certificates (parameter sheets).
  • Replacement products can only be sent to locations within Japan. We will not send any replacement products outside of Japan.
  • Please note that we may refuse your order at our discretion.
  • These warranty terms are subject to change without notice. The latest warranty terms and conditions apply to product warranties.
  • We are not responsible for any damage caused by the products you purchase. Please use at your own risk.
  • Our company is not responsible for any damage caused by natural disasters, fire, etc.
  • We are not responsible for any damage caused by processing, modification, or repair of the product by the customer or a third party.
  • The information, images, Specifications, etc. listed on our website may be revised or updated without prior notice to customers, and we will not be held responsible for any damage caused by this.
  • Any damage caused to the customer or a third party due to the use or inability to use the product (loss of business profits, interruption of business, failure of connected equipment, loss of data, damage caused by unauthorized access, personal injury, etc.) , our company assumes no responsibility.
  • We cannot guarantee compliance with laws and regulations outside of Japan.
  • In the event that any doubt arises regarding matters not stipulated in these Terms and Conditions or their interpretation, the customer and the Company shall discuss and resolve the matter in good faith.
  • In the event that a judicial dispute arises between the customer and the Company regarding this provision, the Nagano District Court shall have the exclusive jurisdiction of the first instance.

This product license agreement (hereinafter referred to as this “Agreement”) is a legal agreement between the product user outside Japan (an individual person or a corporation, hereinafter referred to as “You”) and Originalmind Co. Ltd (hereinafter referred to as “Our Company”) executed for the KitMill series products and other original products (hereinafter referred to as the “Product”).
Upon the purchase of the Product, if You have had means or opportunity to read this Agreement before the purchase of this Product, or upon unpacking the Product, if You had had no such opportunity before the purchase, You are deemed to have accepted to be bound by the provisions of this Agreement. Thereafter, Your demand for Your returning of the Product or refundment therefor shall not be accepted.

The official version of this Agreement is in the Japanese language and other versions shall be deemed to be translation.

Safety Precautions

  • Our Company shall not be responsible for any loss, damage, and troubles caused by using this Product.
  • This Product is composed of a necessary minimum number of components without a safety cover, safety circuit or other safety measures. You shall take safety measures as required to operate the Product.
  • This Product is intended to be handled by users who have machine assembling, machining, electric and CAD/CAM techniques and can predict risks associated with such applications. You should not use this Product if You cannot predict such risks and thus have difficulty in operating the Product in a safe manner.
  • You shall take measures on Your own for noise control, swarf disposal, and noise causing malfunction.
  • You shall read and understand the cautions and the safety instructions in the online manual thoroughly before use of the Product.
  • The Product is of design adapted for use in Japan. You must make sure that the source voltage specifications and plug shape are compatible with those in Your country.
  • Especially in the European Economic Area, always use the Product with a CE-compliant emergency stop device.

Support

  • Our support is primarily provided in Japanese, utilizing machine translation to offer services in multiple languages. While we aim to support a variety of languages, our team consists solely of native Japanese speakers, which may limit our ability to provide uniform service across all languages.
  • We strive to accommodate the language You use, however, to ensure an optimal service, we may suggest support provided in English, where the accuracy of machine translation is more easily assessed.
  • Due to the nature of translations, misunderstandings or ambiguous expressions may occur. Should such situations arise, Our Company will make efforts to clarify, though we cannot guarantee a perfect resolution.
  • Our Company will make the utmost effort to ensure the quality of the support provided, however, we will not be held accountable for any misunderstandings or issues arising from translations.
  • Support will be provided to You via emails only, NOT over the telephone.
  • The Product manual is not in print but digitally available online through Our Company's website. Refer to the online manual for technical information including the Product operation, machining methods, and electrical control.
  • Our Company does not offer printing service on paper or as PDF of the online manual. Secure the Internet access to view the online manual.
  • Our Company does not at all advise You select a particular Product for Your particular usage.
  • Our Company will not disclose design-related data for the Product.
  • No advice or support will be provided for alteration of the Product.
  • Our Company will not provide any on-site support service at Your premise, nor walk-in support service at Our Company.
  • No support is provided from Our Company for third-party products such as a CNC software.
  • A CNC software may or may not function properly on Your computer. Our Company will not provide a computer for replacement. Check the system requirements for the software on Your computer before use.
  • No support is provided from Our Company for third-party products inlucing CAM softwares in relation to functions and/or how to use. Refer to the manual from the original provider.
  • Our Company will not respond to any request regarding certification and standard requirements of Your country in relation to the Product specification and parts thereof.

Warranty Period

  • Warranty period is one (1) year commencing on the date the Product is delivered to You.
  • If there is a lack of any part or component, which should have been in the delivered package, contact Our Company via the Inquiry Form within one (1) month from the date of delivery. When no such inquiry is received, the delivery will be deemed complete.

Warranty

  • Should there be, during the warranty period, a fault or defect under the scope of warranty, a replacement will be sent to You at a charge. If a replacement is not available due to discontinued production or other reasons, a solution capped at the purchase price in place of warranty will be discussed between You and Our Company.
  • A replacement will only be made available when:
    - You have contacted Our Company with the name of the faulty part (as listed in the manual),
    - sent photos verifying the fault or defect through our Inquiry Form, and
    - Our Company has confirmed the defect. No other replacement will be provided during this confirmation period.
  • The cost capped at 5,000JPY associated with sending a replacement to You will be covered by Our Company. Any amount exceeding the cap will be borne by You.

Scope of Warranty

  • The warranty covers failures or defects of the Product having occurred regardless of You using the Product accordingly to the user's manual.
  • This Product is not a complete product, rather an “assembly kit”, which You are the one who assembles it and makes adjustments. The warranty does not cover the performance of the Product such as machining accuracy or efficiency, nor the Product's outcome like surface roughness, which can vary significantly depending on Your assembly and adjustment. However, we will replace a part or a component of the Product if faulty or defected.
  • Irrespective of the warranty period, the following cases shall not be covered by the warranty if:

  1. a failure is attributed to Your handling contrary to the safety precautions specified herein and the instructions in the manual,

  2. a failure is attributed to inappropriate use, misuse, careless handling, dropping, submerging, or wetting the Product,

  3. a failure is attributed to rust, dust, deformation or other causes due to Your environment or inadequate control.

  4. tampering, alterations or repair was done by someone other than Our Company,

  5. a failure is due to fire, earthquake, flood or other natural disaster,

  6. a failure is attributed to an operation the Product is not intended for,

  7. a failure is attributed to other equipment or devices

  8. the Product was acquired by purchase or transfer from a third party,

  9. a failure is attributed to wear and tear of bearings or tools,

10. a failure due to a minor flaw such as contamination, dent or discoloration, which does not make the Product inoperable,

11. a failure intentionally caused by You or a third party, or that judged by Our Company to have been intentionally caused,

12. a lack of a part, component or the Product itself, due to theft, failure to assemble, or having lost it,

13. a damage, dent, or theft having incurred during transportation to, or a failure of delivery to You,

14. a failure attributed to a use for aerospace equipment, nuclear power equipment, weapons, arms or other military applications,

15. a breakdown due to the use with abnormal voltage or undesignated power supply (voltage, frequency),

16. a breakdown due to inadequate and/or insufficient maintenance, and

17. a breakdown due to the use of expendables or parts not specified by Our Company.

Limited Applications

  • This Product is not intended for use in the following applications. Do not use the Product for the following purposes:

  1. Nuclear, aviation, space, railway, maritime, vehicle, medical devices, transportation equipment, weaponry, military supplies, or other applications where significant impact on human life or property is anticipated.

  2. Electricity, gas, water supply or other systems for which high reliability and safety are required.

  3. Outdoor Use

Repairs

  • If the Product fails, an attributable replacement part can be sent to You at a charge, so You can replace the part Yourself. Our Company does not offer walk-in or send-in repair services at Our Company for Products sold outside of Japan.
  • A replacement will only be made available when:
    - You have contacted Our Company with the name of the faulty part (as listed in the manual),
    - sent photos verifying the fault or defect through our Inquiry Form, and
    - Our Company has confirmed the defect. No other replacement will be provided during this confirmation period.
  • Upon discontinued production and sale of the Product, replacement parts will be made available during the maintenance parts retention period. The retention period varies depending on the Product; refer to the "Maintenance Parts Retention Period" for details.
  • In case of the Product breakdown, all the cost incurred for sending replacement parts to You will be borne by You. If the Product breakdown is attributed to a failure or defect that falls within the scope of warranty, the cost capped at 5,000JPY associated with sending a replacement to You will be covered by Our Company. Any amount exceeding the cap will be borne by You.
  • Our Company will not provide any on-site support service at Your premise, nor walk-in or send-in support service at Our Company.

Returns and Exchanges

  • Our Company does not offer returns or exchanges of the Product due to reason attributable to You.

Cancellations

  • Our Company does not accept a cancellation for an order having been finalized. Always confirm the Product You are about to purchase before finalizing an order.

Cautions for Exportation of Product

  • When using the Product outside Japan, please do so at Your own risk and comply with all relevant laws and regulations.
  • When using the Product outside Japan, please do so at Your own risk and fully consider the power supply voltage specifications, regulations, standards, and laws of the country.
  • Our Company can decline orders at our own discretion.

Precautions

  • The contents of this Agreement are subject to change without notice. The warranty for the Product will be applied according to the most recent version of the Product License Agreement.

Disclaimer

  • Our Company assumes no responsibility for any damage(s) attributable to Your application of the Product not covered by the warranty herein. Use the Product at Your own risk.
  • Our Company assumes no responsibility for any damage(s) resulting from Your use for any of the limited applications specified herein.
  • Our Company assumes no responsibility for any damages resulting from outcome products produced using the Product.
  • Our Company assumes no responsibility for damage(s) caused by natural disaster or fire.
  • Our Company assumes no responsibility for damage(s) caused by tampering, remodeling or repairing by You or a third party.
  • Our Company assumes no responsibility for damage(s) caused by Your handling contrary to the safety precautions specified herein and the instructions in the manual.
  • Our Company assumes no responsibility for damage(s) caused by noise, swarf, or noise-causing malfunction resulting from the use of the Product.
  • Information, images, and specifications on Our Company's website are subject to change or update without notice to You, and Our Company is not liable for any damages arising from such changes.
  • Our Company assumes no responsibility for damage(s) sustained by You or any third party from the use of the Product or the inability to use the Product (loss of business profits, interruption of business, failure of connected devices, loss of data, damage caused by unauthorized access, personal injury, etc.).
  • Our Company does not warrant the compliance of the Product with the laws and regulations of Your country with respect to export and applications of the Products.

Modification of Specifications

  • Specifications for the Product may be modified without notice.

Consultation

  • Questions arising on matters not covered by this Agreement or its interpretation shall be settled by consultation between You and Our Company in good faith.

Settlement of Dispute

  • Any dispute, controversy and/or difference which may arise between the parties out of or in relation to this Agreement shall be settled by Nagano District Court as the exclusive agreement jurisdiction court for the first trial.
User guide top
User Guide